Senvio Care.
Serves your customers like a member of your team.
Senvio replies to customer messages from Allegro and your online store. It knows your orders, offers and rules, so it answers to the point, and passes anything that needs a decision on to you.
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From message to a resolved case.
A customer asks about a shipment, a return or a product's size. Senvio checks the order and the offer, applies your rules and replies within minutes – at night and on weekends too.
Inbox
All messages in one place.
Conversations from Allegro and your store land in one inbox. With every reply you see what Senvio checked and why it answered the way it did.
What Senvio does
Senvio Care – customer service 24/7.
Senvio reads the message, checks the data and replies on your behalf. Every answer is based on the order, the offer and stock levels, not on guesswork.
- Order status
- When it ships, where the parcel is, what the tracking number is – Senvio checks the order and gives a specific answer.
- Product questions
- Dimensions, specs, compatibility and availability – based on the offer and stock levels.
- Returns and complaints
- Senvio explains the rules and next steps, and leaves the decision on refunds to you.
- Order changes
- A company invoice, a new address, an extra product – Senvio takes the request and flags it for processing.
How it works
From a customer question to a sent reply.
Senvio works like a member of your customer service team.
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01
Message
A customer writes on Allegro or to your store's email address.
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02
Context
Senvio checks the order, shipment, offer and earlier conversations.
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03
Guidelines
It applies your rules: terms, returns, tone and what not to promise.
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04
Reply
It answers right away or prepares a draft for your approval.
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05
Handover
Disputes are flagged and passed on to you with a short summary.
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06
History
Every reply is saved – you know who answered what, and when.
Modes
You decide how much Senvio answers on its own.
Start with drafts and widen the scope of independent work whenever you want.
In every mode, decisions on refunds, discounts and exceptions to your terms stay on your side.
- Drafts
- To start
- Senvio prepares the reply, and you send it with one click or edit it first.
- Simple questions on its own
- Selected topics
- Shipping status, availability, specs – Senvio answers on its own. Everything else becomes a draft.
- Full support
- 24/7
- Senvio answers everything that fits within your rules. Disputes always go to you.
Service quality
What does Senvio keep an eye on?
Senvio doesn't just reply. It sees what customers ask about most often and suggests what to improve in your offers.
- Response time on Allegro
- Unanswered messages
- Compliance with your store terms
- A tone that matches your brand
- Urgent cases and complaints
- Questions worth adding to the offer
FAQ
Frequently asked questions
Where does Senvio get messages from?
From the Allegro message center and your store's email inbox. You see all conversations in one place.
Does Senvio reply without my approval?
Only if you allow it. At the start Senvio prepares drafts, and you turn on independent replies for selected topics.
How does Senvio know what to answer?
It checks the order, shipment, offer and stock levels. On top of that it applies your guidelines: store terms, return rules and tone of voice.
What happens with difficult cases?
Senvio flags them, adds a short summary and passes them on to you or to a person on your team.
Where will I see messages?
In the Senvio panel and in the mobile app.
What is Senvio?
Senvio is an AI employee for your e-commerce. It optimizes ads, manages pricing, monitors competitors and executes assigned tasks 24/7.
How much does Senvio cost?
Pricing is set individually and depends on, among other things, the scope of cooperation, the selected modules, the number of data sources and marketplaces, and the scale of your e-commerce. This means you only pay for what you actually need. Before we start working together, we precisely define the scope of implementation and present a tailored offer.
Is my data secure?
Yes. All data is stored securely on servers located in the European Union. Senvio connects to your accounts via the official API – you don't hand over control of your ad account, and you can see what has been changed at any time.
Wiktoria Sitarczyk Co-founder of Senvio
Let's talk about your store
Tell me how you manage sales and advertising today. In 30 minutes, I'll show you where Senvio can help and where to start. No obligation.